Return Policy for Scope Caps
At Scope Caps, we value customer satisfaction and strive to ensure that you are pleased with your purchase. Below is our return policy, designed to be fair and clear for all our customers:
Stock Caps Returns:
- We accept returns of stock caps provided they are unused and in their original condition, with no damage.
- The buyer is responsible for both the original shipping costs and any return shipping costs.
- Returns must be initiated within 30 days of receipt.
Custom Orders:
- All custom orders are made to your specifications and, therefore, are non-refundable.
- In cases where incorrect measurements are provided or if the tolerance in measurements results in a cap that does not fit, we will work with you on a case-by-case basis to find a satisfactory solution.
Addressing Fit Issues:
- If a cap does not fit due to measurement errors or tolerance issues, please contact us. We will assess the situation and work with you to resolve it, keeping in mind that our goal is to ensure you are satisfied with our product.
Our Commitment:
- Our goal is to keep our customers happy, both with our service and our products. We understand the importance of quality and correct fit, especially for custom products, and we are committed to working with you to ensure your satisfaction.
Please note that our return policy is part of our commitment to high-quality customer service. If you have any questions or need to initiate a return, please contact us, and we will be more than happy to assist you.